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1.1 : Software loads and runs, but green light on unit does not blink.

CAUSE
1. Improper installation of software or hardware.

2. Improper unit alignment.

SOLUTION(S):
1. If you connected the SmartNav™ unit before installing the software, do this: Disconnect the SmartNav™ unit. Right click on My Computer -> Go to Properties -> Click on Hardware tab -> Click on Device Manager. Double click on USB devices. If you see a device listed as "unknown" or "?" remove that device and reconnect the SmartNav™ unit. If you see a listing for NaturalPoint devices, or SmartNav, then this is not the problem.

2. Click on the SmartNav software screen. Place a dot on your forehead or place the ring accessory on your finger and aim the unit at the object you wish to track. Continue adjusting the unit until a yellow dot appears near the center of the Camera View window. (You can also aim the camera, in the SmartNav soft5ware -> Control Panel -> Tracking tab)


1.2 : "Unspecified USB device" error message.

CAUSE
1. Improper installation of software or hardware.

2. Improper unit alignment.

SOLUTION(S):
1. If you connected the SmartNav™ unit before installing the software, do this: Disconnect the SmartNav™ unit. Right click on My Computer -> Go to Properties -> Click on Hardware tab -> Click on Device Manager. Double click on USB devices. If you see a device listed as "unknown" or "?" remove that device and reconnect the SmartNav™ unit. If you see a listing for NaturalPoint devices, or SmartNav, then this is not the problem.

2. Click on the SmartNav software screen. Place a dot on your forehead or place the ring accessory on your finger and aim the unit at the object you wish to track. Continue adjusting the unit until a yellow dot appears near the center of the Camera View window. (You can also aim the camera, in the SmartNav soft5ware -> Control Panel -> Tracking tab)


1.3 : Erratic tracking, cursor "jumps" around the screen.

CAUSE
1. Interference from another light source.

2. Multiple dots in field of view.

SOLUTION(S):
Open the SmartNav software -> Click the control panel button -> Click on the Tracking tab.

You should see one green dot surrounded by a green circle.

If you see more than one gray object in this window, or the green circle jumps from one dot to another, check for mislaid dots in the SmartNav's 50 degree field of view.

If there are no other dots in the field of view, and the problem persists, check for highly reflective items or direct light sources in the background.

Move these objects, or reposition your computer.


1.4 : In Dot mode the unit stops tracking me when I move the cursor to the edges of the screen.

CAUSE
1. Incorrect Speed setting.

2. Improper unit placement.

3. Too much distance between the user and SmartNav™ unit.

SOLUTION(S):
1. Select the next highest speed setting.

2. Click the Control Panel button on the SmartNav™ software screen -> Click on the Tracking tab.

You should see one green dot surrounded by a green circle.

Move your head so the cursor travels from one side of the screen to the other.

If the green dot stops moving at any point, reposition the SmartNav™ unit and repeat the previous steps.

3. Try sitting closer to your computer, or move the SmartNav™ unit closer to you. The SmartNav works best when placed 2-6 feet from whatever accessory you are using.


1.5 : When I move my Head/Ring/Hat/etc., the cursor moves in a different direction than I do.

CAUSE
1. Incorrect Rotation setting.

SOLUTION(S):
1. Click the Control Panel button on the SmartNav™ software screen, then click on the Movement tab.

Find the Rotation menu.


1.6 : Cursor movement feels "mushy."

CAUSE
1. Incorrect Smoothing setting.

SOLUTION(S):
1.In the SmartNav software -> Click on the Speed button.

Move the "Motion" slider bar to the left.


1.7 : Computer Locking Up, and I Use Windowblinds.

Problem :
1. This is a known issue with the Windowblinds program from Stardock.

This happens due to the Windowblinds program attempting to re-skin the NaturalPoint window. This causes the computer to either crash or lock up, and then requires the system to be re-started.

The operating systems that are affected : Windows 2000, XP, Me and 98.

Solution :
1. To rectify, go to the Windowblinds setup and set the NaturalPoint window not to be re-skinned.


1.8 : Cursor Locking Up, and I Use Zone Alarm.

Problem :
1. This is a known issue with Zone Alarm. If you open the Zone Alarm interface then all cursor control is lost, until you manually move the mouse.

The operating systems that are affected are : Windows XP.

Solution :
1. Set "SmartNav" with all server permissions in the Zone Alarm setup.

2. Set "Glaze Clicker MFC Application" with all server and Access permissions in the Zone Alarm setup.


1.9 : Unable to proceed past driver signing during hardware install.

Problem :
1. Unable to proceed past driver signing during hardware install.

The operating systems that are affected are : Windows 2000, XP.

Solution :
1. Click on the "Start Button" and navigate to "Settings" (optional)\ "Control Panel" and click your "System" icon.
Click on the "Hardware" tab in the window that pops up.
Once this is open, click the "Driver Signing" button.
In the 2nd window that pops up, ensure that the button is checked for "Warn." (if the button is checked for "Block" the hardware will not install).

Carry out the hardware install.
(scroll down for more)

When asked, during the install at the "Driver Signing" window, press the button for "Continue Anyway" and your Hardware will now correctly install.


1.10 : Why does the SmartNav stop responding in Vista/Windows 7 when trying to install applications or perform OS Administration tasks?

This issue is caused by the computer's operating system changing into a different permission level, where the SmartNav is not accessible. You can bypass the issue by following the steps listed below.

Disable and Turnoff UAC in Windows 7 from Control Panel

1. Access User Control Panel from Start Menu -> Control Panel -> User Accounts and Family Safety -> User Account

2. Click on User Account Control settings link

3. Move the Slider to Never Notify

4. Click OK to make the change effective

5. Reboot


2.1 : Software loads and runs, and green indicator light blinks, but the cursor does not move.

CAUSE
1. Key Activated Clicking box is checked.

SOLUTION(S):
1. Uncheck the "Key Activated" box on the main software screen.


2.2 : All or some of my Hot Keys will not work.

CAUSE
1. Wrong mode of operation selected.

2. Conflict between selected key function and other system properties.

SOLUTION(S):
1. Ensure that the mode you wish to use is highlighted on the main NaturalPoint™ software screen.

2. Select a different key for this function.


2.3 : SmartNav software runs whenever I restart the computer.

CAUSE
1. Run at start-up box is checked in the Control Panel menu.

SOLUTION(S):
1. In the SmartNav software -> Click on Control Panel button.

Uncheck "Run at Start-up" box.


2.4 : When using the Dwell Clicking feature, the system clicks faster/slower than I would like.

CAUSE
1. Dwell Click speed is set too fast/slow.

SOLUTION(S):
Open the Dwell Tool Bar, by enabling the check box, on the bottom of the SmartNav software screen

Click on the setup wrench, on the Dwell toolbar.

Adjust the slider bar marked "Click Time."

This will be saved, when you select the OK button.


2.5 : When using the Gravity feature, the cursor locks onto undesired icons or does not lock onto desired icons.

CAUSE
1. Wrong icons selected in the Gravity feature.

SOLUTION(S):
1. In the SmartNav software -> Click on Control Panel button, then the Gravity tab.

Uncheck the boxes next to the icons that you do not want the cursor to lock onto.


2.6 : None of the speed settings feel right.

CAUSE
1. Incorrect speed settings.

SOLUTION(S):
1. In the SmartNav software -> Select the Speed button.

Adjust the slider bars under the Speed section (Horizontal & Vertical).

Move the bars to the left for slower speeds and to the right for faster speeds.

Once adjusted you can save the settings, in the Setup tab, and then select the save button.




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